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Second-Generation Chatbots Gain Multi-Language Skills And Enhanced Customer-Facing Capabilities

August 13, 2018: 12:00 AM EST
Chatbot technology has arrived and been accepted by companies and customers alike, with 57 percent of marketing firms using chatbots or planning to start doing so by the end of 2017, according to Forrester. Results of one survey revealed 69 percent of customers prefer interacting with chatbots for immediate contact with brands, while another study found out that 40 percent do not care if contact is with a human or chatbot as long as help is received. Today, the second generation of chatbots, powered by artificial intelligence, shared open-source technologies, and advances in natural language processing, are capable of conversing in multiple languages. These innovations, in turn, help huge corporations and small businesses in managing global operations and providing services to international customers.[Image Credit: © Gerd Altmann @ Pixabay.com]
Mitul Tiwari, "How Multilingual Chatbots Will Change The Voice of Business", Forbes, August 13, 2018, © Forbes Media LLC
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