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US Voice Shopping Expected To Reach $40 Billion By 2022

June 17, 2018: 12:00 AM EST
Consumers mostly use voice-shopping for products in groceries, clothing, electronics, and entertainment but analysts expect voice-activated shopping to grow rapidly as consumers use it to buy a wider range of goods. Currently shoppers typically buy “low-consideration goods” and products customers have bought before, but Capgemini executive vice president Mark Taylor believes consumers will buy “high-consideration” items in the future as they become more comfortable with voice shopping. eMarketer found that 36 percent of consumers in the US like the idea of voice shopping and Capgemini expects it to be the “dominant” mode of making online purchases in a few years. OC&C Strategy Consultants projects that in the US the voice-shopping market will grow from $2 billion today to $40 billion by 2022.[Image Credit: © Thomas Kolnowski]
"‘It’s like Star Trek’: voice-activated shopping tipped to become US$40 billion industry in US by 2022", South China Morning Post , June 17, 2018, © South China Morning Post Publishers Ltd.
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